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Pilot Grove Savings Bank
FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Frequently Asked Questions (FAQ) Checking and Savings

You've Got Questions, We've Got Answers.


Pilot Grove Savings Bank’s checking and savings accounts are designed to support everyday money management for individuals and families. This FAQ page answers common questions about routing numbers, deposits, account requirements, and much more, so you can bank with confidence.

Frequently asked Checking/Savings Questions and Answers


Where can I find my routing number and account number on a check?
 
The sample check shown provides a clear view of the routing number, account number, and check number. These numbers are used to set up direct deposit, automatic payments, and electronic transfers.
 
Sample check showing how to found the routing number, account number and check number for Pilot Grove Savings Bank

What is the cut-off time for processing deposits? 
 

The cut-off time for processing deposits is 4:00 pm. Deposits received after 4:00 pm are processed on the next business day. This timing applies to deposits made at the teller line and may apply to other deposit channels according to bank policy.

How do I change the address on my account?


To update the address on your checking or savings account, call your local Pilot Grove Savings Bank branch or visit in person. A team member will review your information and complete the update for you.

How do I set up direct deposit of my payroll check? 


After your checking account is open, you receive the Pilot Grove Savings Bank routing number and your account number. Provide this information to the payroll or human resources department at your employer if it offers direct deposit. They use these numbers to send your paycheck directly into your account on payday.

What is required to apply for a checking or savings account?
 
To open a checking or savings account, you typically need:
  • A current government-issued photo ID, such as a driver's license, military ID, passport, or U.S. alien registration card.
  • Proof of your physical address if it does not match the address on your ID. Examples include a utility bill, paycheck, or vehicle registration.
  • Your Social Security card.
Additional documentation may be requested in some situations, and a banker can explain all requirements during the account opening process.
 
What are your current interest rates on deposit accounts?

 

Current interest rates for savings accounts and other deposit accounts are not posted online. Please contact your local Pilot Grove Savings Bank branch, and a team member will gladly share today’s rates by phone or send information by email or mail at your request.

How do I reorder checks?

 

To reorder checks for your checking account, call your local branch or visit in person. Staff can help you confirm your account details and place the order.  

How do I place a travel notice on my account?
 
If you plan to travel, contact your local Pilot Grove Savings Bank branch before you leave. A team member can place a travel notice on your account to help ensure your debit card works as expected while you are away.
 

Didn't Find the Answer to Your Question?

If your question is not covered in this FAQ, Pilot Grove Savings Bank is ready to help. Contact your local branch for personal assistance or visit our website for branch details and additional banking resources.