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Pilot Grove Savings Bank

Frequently Asked Questions (FAQ) on NetTeller

You've Got Questions, We've Got Answers.


The answers to many common questions are summarized below.

NetTeller Frequently Asked Questions (FAQ)

How do I enroll in NetTeller, the online banking tool for Pilot Grove Savings Bank? NetTeller applications are available at each branch location.  They are also available online by where you can follow the link to the PDF document on our website, that can be printed and mailed in or dropped off at your local branch. You can also call a branch and we’ll mail you an application. 

How often does my NetTeller password expire? Every 180 days your password needs to be changed for security purposes. If you need assistance resetting your password, call your local branch.

How do I print my bank statements online?  Click on Statements, click the downward arrow next to select option on the statement you wish to print, open the PDF file, and print. We want to encourage individuals to sign up for e-Statements, which you can do by clicking on the e-Statement tab once logged in to NetTeller and following the prompts. This then eliminates the cumbersome paper statements and will keep statements out there for an 18 month rolling period going forward.

Does Pilot Grove Savings Bank have online bill payment options?  Yes, within NetTeller select Bill Pay and add new or remove payees as you please.

What are my options for making a payment to an individual with my phone or online banking? 

There are four options to pay an individual:
  1. Email – an email is sent to the person who you are paying, which asks that person to supply their routing number and account number
  2. Electronic where you have the individual's routing number and account number.
  3. Send a check.
  4. If you have mobile wallets, you may send payments to individuals who are also enrolled in mobile wallets through your phone.
Where do I go to login to online banking?  If you are using a smart phone, we recommend using our mobile app. If not, you may login to online banking on the upper right-hand corner on the home page of our website.

Do you have to have NetTeller in order to apply for mobile banking? Yes.


Does Pilot Grove Savings Bank have a mobile app? Yes, it has two apps, Pilot Grove Savings Bank mobile app and brella™. And they are both available for download in the Apple App Store or Google Play.
 

How do I apply for mobile banking? Follow the link to the PDF document on our website, that can be printed and mailed in or dropped off at your local branch. You can also call a branch and we’ll mail you an application. 

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